HPE ProLiant DL20 Gen10 Plus

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TroubleshootingTroubleshooting

NMI functionality

Troubleshooting resources

Troubleshooting 185

Main Page

Table of Contents3
Component Identification7
Front Panel Components8
Ilo Service Port10
Front Panel Leds and Buttons11
Server UID LED12
Using the UID Button to View the Server Health Summary13
Front Panel LED Power Fault Codes14
Rear Panel Components15
Rear Panel Leds16
System Board Components17
System Maintenance Switch Descriptions19
DIMM Slot Location20
DIMM Label Identification21
Drive Bay Numbering22
HPE Basic Drive LED Definitions24
Pcie4 Slot Description25
Riser Board Components26
M.2 SSD Pass-Through Card Components27
HPE Ns204I-P Nvme os Boot Device Components28
HPE Ns204I-P Nvme os Boot Device LED Definitions29
Fan Numbering30
Fan Mode Behavior31
Trusted Platform Module 2.032
Trusted Platform Module 2.0 Guidelines33
Bitlocker Recovery Key/Password Retention Guidelines34
Operations35
Remove the Front Bezel36
Power up the Server37
Power down the Server38
Remove the Server from the Rack39
Remove the Access Panel41
Remove the Processor Air Baffle42
Install the Processor Air Baffle43
Remove the Riser Cage44
Install the Riser Cage45
Install the Access Panel46
Install the Server into the Rack47
Setup49
Initial System Installation50
HPE Installation Service51
Setting up the Server52
Operational Requirements54
Space and Airflow Requirements55
Temperature Requirements56
Power Requirements57
Electrical Grounding Requirements58
Rack Warnings and Cautions59
Server Warnings and Cautions61
Electrostatic Discharge62
Hardware Options Installation63
Hardware Option Installation Guidelines64
Rack Rail Option65
Installing the Rack Rail Option66
Installing the Server into the Rack69
Installing the Rack Rail Hook-And-Loop Strap70
Installing the Front Bezel Option72
Power Supply Options73
Hot-Plug Power Supply Calculations74
Power Supply Warnings and Cautions75
DC Power Supply Warnings and Cautions76
Installing an AC Power Supply77
Installing a DC Power Supply79
Transceiver Option85
Transceiver Warnings and Cautions86
Installing a Transceiver87
Drive Options88
Drive Installation Guidelines89
Installing a Non-Hot-Plug LFF SATA Drive90
Installing a Hot-Plug LFF/SFF SAS, SATA or Nvme Drive93
Installing the Two-Bay SFF Drive Cage Option95
Optical Drive Option97
Installing an Optical Drive in the LFF Drive Chassis98
Installing an Optical Drive in the SFF Drive Chassis101
Memory Option105
DIMM Population Information106
DIMM Installation Guidelines107
Installing a DIMM108
Pcie Riser Option110
Installing a Riser Option111
Storage Controller Options113
Preparing the Server for Storage Controller Installation114
Installing a Type-A Modular Controller Option115
Installing a Type-P Plug-In Controller Option117
Storage Controller Guides121
Energy Pack Options122
Energy Pack Specifications124
Installing an Energy Pack125
Expansion Card Options127
Pcie Expansion Option Population Rules128
Installing an Expansion Card129
M.2 SSD Options133
Installing the HPE Ns204I-P Nvme os Boot Device Option134
Installing the M.2 SATA SSD Enablement Option138
Installing the M.2 SSD Pass-Through Card Option142
Chassis Intrusion Detection Switch Option146
Installing the Chassis Intrusion Detection Switch147
15. Connect the Power Cords147
Connect each Power Cord to the Server148
Connect each Power Cord to the Power Source148
16. Power up the Server148
17. if Removed, Install the Front Bezel148
Serial Port Option149
Installing the Serial Port Option150
Internal USB Device Option152
Installing an Internal USB Device153
Cabling154
Cabling Guidelines155
Internal Cabling Management157
Storage Cabling158
LFF Non-Hot-Plug Drive Cabling159
LFF Hot-Plug Drive Cabling160
4 + 2 SFF Hot-Plug Drive with Tri-Mode Controller Cabling166
Energy Pack Cabling169
Storage Controller Backup Power Cabling170
Optical Drive Cabling171
SATA SSD Add-In Card Cabling173
M.2 SSD Pass-Through Card Cabling175
Fan Cabling176
Chassis Intrusion Detection Switch Cabling177
Serial Port Cabling178
Power Supply Cabling179
Configuration and Diagnostic Utilities181
Troubleshooting185
NMI Functionality186
Troubleshooting Resources187
System Battery Replacement188
System Battery Information189
Removing and Replacing the System Battery190
Safety, Warranty, and Regulatory Information192
Regulatory Information193
Notices for Eurasian Economic Union194
Turkey Rohs Material Content Declaration195
Ukraine Rohs Material Content Declaration196
Warranty Information197
Specifications198
Environmental Specifications199
Mechanical Specifications200
Power Supply Specifications201
ATX 290 W Non-Hot-Plug Power Supply (92% Efficiency)202
ATX 290 W Platinum Non-Hot-Plug Power Supply (94% Efficiency)203
HPE 500 W Flex Slot Platinum Hot-Plug Low Halogen Power Supply (94% Efficiency)204
HPE 800 W Flex Slot -48 VDC Hot-Plug Low Halogen Power Supply205
Websites206
Support and Other Resources207
Accessing Hewlett Packard Enterprise Support208
Accessing Updates209
Customer Self Repair210
Remote Support211
Documentation Feedback212

HPE ProLiant DL20 Gen10 Plus - Troubleshooting

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