Why do I see "Boundary lost" during room setup?
Typically, Boundary lost errors are caused by less than optimal space for tracking. To found out
how to optimize your space, see How can I optimize tracking in my space? on page 91.
Eye tracking and IPD
Where is the IPD adjustment dial?
The headset uses an internal IPD adjustment mechanism instead of an external adjustment
dial. To make things easy, the built-in eye tracker is used to adjust the IPD automatically. See
Adjusting the IPD on the headset on page 25.
What should I do if I have IPD or eye tracking issues?
If you're experiencing auto-adjust IPD and eye tracking issues or see an "Eye detection
unsuccessful" message, try the following:
§ If the lenses keep hitting the bridge of your nose or skin between your eyebrows while
using the auto-adjust IPD feature, attach the Gasket Spacer to the face cushion of the
headset. See Using the Gasket Spacer on page 20.
§ If you're wearing glasses:
§ Make sure they don't exceed the maximum allowed dimensions: 150 × 55 mm (5.9
× 2.1 in). You can use the size reference card (shown below) included in the box to
check if your glasses can be used with the headset.
Wearing bigger glasses may cause the nose flaps to fold and partially cover the eye
tracking cameras which may affect tracking. See Wearing the headset with glasses
on page 19.
92 Solutions and FAQs
To Next Page
Loading...
