OPERATION
15
Troubleshooting
Problem The shade is hard to raise or lower, or will not raise or lower.
Solution Check that the headrail and installation brackets are level and aligned in the
window. Level the headrail by shimming (not provided) the installation brackets,
if necessary.
Make sure the fabric is not caught in the installation brackets.
EasyRise
™
shades: Check that the cord tensioner is mounted correctly.
See Universal Cord Tensioner Installation Instructions in the kit included with
your shade.
EasyRise shades: Check that cord loop is not pinched or tangled.
UltraGlide
®
shades: As you pull the cord, check that the cord is clearing the
fabric folds.
LiteRise
®
shades: Pull down on the handle to engage the shade for operation.
Problem The shade will not snap into the installation brackets.
Solution Check that the installation brackets are aligned and level. Level the headrail by
shimming (not provided) the installation brackets, if necessary.
Check that the headrail is properly aligned and inserted into the installation
brackets. See “Install the Shade” on page 9.
Problem Two-On-One Headrail Shades Only: The center gap is not even from the top
to the bottom of the shade, interfering with the function of the shade.
Solution Ensure the entire length of the headrail is straight and level. If the center portion
of the headrail is higher than the ends, the center gap will close together. If the
center portion of the headrail is lower than the ends, the center gap increases.
If necessary, adjust the height of each bracket by moving it within the screw
slots or by using shims (not provided).
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