Operation
20
Problem
The shade is not responding to the PowerView
™
remote.
Solution
IMPORTANT: A shade will not operate until it is joined to a group.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted andarefresh. The
LEDs that backlight the remote should come on full bright when ■ STOP is
pressed.
Problem
The shade is operating slowly or does not raise or lower completely.
Solution
The batteries may be low in the battery wand, satellite battery pack, or C-size
battery wand. Replace the batteries.
Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or DC power supply is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets.
Check that the fabric stacks up evenly into the headrail. If not, see “Level the
Bottom Rail (If Necessary)” on page 18.
The shade may need to be reset. Refer to “Resetting the Shade (If Necessary)”
on page 17.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution
Lower the shade completely to allow it to “self-correct” skewing.
Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail, ifnecessary.
Adjust the bottom rail. See “Level the Bottom Rail (If Necessary)” on
page 18.
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