Operation
19
TROUBLESHOOTING
If your shade is not operating correctly:
■
First review the guide that came with your control device.
■
Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact the Hunter Douglas Customer Information Center at
1-888-501-8364.
Problem
The shade will not fit into the installation brackets.
Solution
If the shade has a battery wand, check that the wand is not interfering with
the installation brackets.
Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
bracket.
Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail is completely inserted into the installation brackets.
See “STEP 2 — Install the Shade” on page 9.
Problem
The shade does not operate using the manual control button.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED
inside the manual control button housing should flash to indicate the motor
has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted andfresh.
Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or DC power supply is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets.
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