v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
201-198-00n Memory Test Aborted: Could not run the
test.
Note: n = 1-9 (programming error).
1. Restart the server.
2. Run the diagnostic test again.
3. Reinstall the diagnostic programs (see “Updating
the firmware” on page 13 “Updating the firmware”
on page 13).
201-xxx-n99 Failed Memory Test
Notes:
1. n = 1-6 (DIMM pair)
2. 99 = Both DIMMs in the pair failed
1. Reseat the DIMM pair.
2. Replace the DIMM pair.
202-xxx-00n Failed system cache test.
Note: n = APIC id of the microprocessor
1. Reseat microprocessor n.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor n
b. (Trained service technician only) System
board
215-xxx-000 Failed DVD test.
1. Run the test again with a different DVD.
2. Reseat the following components:
a. DVD drive
b. Front panel assembly
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DVD drive
b. (Trained service technician only) Front panel
assembly
217-xxx-000 Failed fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
1. Reseat hard disk drive 1.
2. Replace hard disk drive 1.
217-xxx-001 Failed fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
1. Reseat hard disk drive 2.
2. Replace hard disk drive 2.
217-xxx-002 Failed fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
1. Reseat hard disk drive 3.
2. Replace hard disk drive 3.
217-xxx-003 Failed fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
1. Reseat hard disk drive 4.
2. Replace hard disk drive 4.
217-xxx-004 Failed fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
1. Reseat hard disk drive 5.
2. Replace hard disk drive 5.
148 IBM System x3500 Type 7977: Problem Determination and Service Guide
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