IBM System x3500

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
217-xxx-005 Failed fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
1. Reseat hard disk drive 6.
2. Replace hard disk drive 6.
217-198-xxx Could not establish drive parameters.
1. Check the drive cables and terminators.
2. Reseat the hard disk drive.
3. Replace the hard disk drive.
301-xxx-000 Failed keyboard test.
Note: After installing a USB keyboard, you
might have to use the Configuration/Setup
Utility program to enable keyboardless
operation and prevent the POST error
message 301 from being displayed during
startup.
1. Reseat the keyboard
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
302-xxx-xxx Failed mouse test.
1. Reseat the mouse.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Mouse
b. (Trained service technician only) System
board
305-xxx-xxx Failed video monitor test.
1. Reseat the monitor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Monitor
b. (Trained service technician only) System
board
405-xxx-000 Failed Ethernet test on controller on I/O
board.
1. Make sure that Ethernet is not disabled in the
Configuration/Setup Utility program and that the
code is at the latest level.
2. (Trained service technician only) System board
Recovering from a BIOS update failure
If power to the server is interrupted while BIOS code is being updated, the server
might not restart correctly or might not display video. If this happens, complete the
following steps to recover:
1. Read the safety information that begins on page vii and “Handling
static-sensitive devices” on page 57.
2. Turn off the server and all attached devices; then, disconnect all power cords
and external cables.
Chapter 5. Diagnostics 149