Troubleshooting guide
DVD drive problems
Problem Cause and action
The DVD does not work. Make sure that:
The computer is powered on and a DVD or a compact disc is properly
loaded on the center pivot of the DVD drive. (You should hear a click.)
The DVD drive connector is firmly connected to the computer.
The DVD drive tray is firmly closed.
The device drivers are correctly installed.
If the DVD drive in the docking station does not work, do the following:
1. Click Start.
2. Move the cursor to Programs and ThinkPad; then click ThinkPad
Configuration.
3. Click Docking Station (
).
4. Make sure that you selected the Enable IDE device in the docking station
check box.
Note: Do not use IRQ 11 and 15 for the PCI device setting.
5. Click OK.
You hear a noise from the
DVD drive when the DVD
is spinning.
The DVD drive cover might be bent. Have the DVD drive serviced.
The DVD tray does not
open even if you press
the DVD eject button.
Insert a pin into the DVD emergency eject hole and eject the DVD tray.
The DVD cannot be read. Make sure that:
The DVD is not dirty. If it is, clean it.
The DVD is not defective. If it is, try another DVD.
The DVD is loaded on the center pivot of the DVD drive with the label side
up. (You should hear a click.)
The DVD format conforms with one of the following:
– Music CD
– CD-ROM or CD-ROM XA
– Multisession photo CD
– Video CD
– DVD (DVD-video)
Chapter 4. Solving computer problems 135
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