Troubleshooting guide
Software problems
Problem Cause and action
An application does not
run correctly.
Check the following to make sure that the problem is not being caused by the
application:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with your operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed
Online User's Guide
.
The application works OK when it is run on some other computer.
If an error message appears while you are using the application program, refer
to the manuals supplied with the application.
If these items are correct and you still have a problem, contact your place of
purchase or a service representative for help.
The main window bitmap
in the ThinkPad
Configuration program is
distorted (Windows NT
only).
Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on
Windows NT, might cause this problem. Do one of the following:
Uninstall the Active Desktop. (Merely disabling the Active Desktop is not
enough to avoid the problem.)
Close the ThinkPad Configuration program and start it again. (This is a
temporary recovery.)
Other problems
Problem Cause and action
The computer locks or
does not accept any input.
Your computer might lock when it enters suspend mode during a
communication operation. Disable the suspend timer when you are working
on the network.
If you power on the computer with OS/2 Warp installed, make sure that
there is no disc in the CD-ROM or DVD-ROM drive. If there is, remove it,
and power off the computer by pressing the power shutdown switch with the
tip of a ballpoint pen. Then power it on again.
The computer does not
power off with the power
switch.
If the suspend indicator is on and you are working under battery power, change
the battery to a fully charged one or change your power source to ac power.
If you still have a problem, press the power shutdown switch with the tip of a
ballpoint pen.
Chapter 4. Solving computer problems 153
To Next Page
Need help?
General
