When the TS3500 Tape Library is in an environment that includes a system console, IBM
recommends that the library perform the Electronic Customer Care (ECC) Call Home
function through the system console instead of through a direct modem connection.
To perform an ECC Call Home operation through a system console, the TS3500 Tape Library
sends Call Home information across a private Ethernet connection to the system console.
The system console then performs the ECC Call Home operation and sends the information
to the IBM Remote Technical Assistance Information Network (RETAIN) through the system
console's modem or Ethernet (broadband) connection.
For remote support through a system console, the TS3500 Tape Library needs a minimum
of two Ethernet ports: one attached to your network for use by your administrator and one
attached to the private system console network for remote support. New frame models L23
and L53 provide two Ethernet ports per frame so no additional features are necessary.
Frame models L22, L32, and L52 require an Lx3 model conversion or the enhanced node
card feature (FC 1700) in order to support the dual Ethernet port requirement.
The library feature code 9217 provides an Ethernet cable for the remote support connection
from the TS3500 Tape Library to a system console.
Figure 1 shows the attachment of a system console to the TS3500 Tape Library for remote
support. (Refer to Table 2.)
Figure 1. Remote support system console connection diagram
Table 2. System console components
1 System console including KVM and 1U
server (FC 2732) with internal modem (FC
2733)
6 Ethernet switch expansion FC 2714
2 Ethernet switch supplied with FC 2732 7 Cable supplied with FC 2714
3 Cable supplied with FC 2732 8 Customer-supplied phone line
4 Cable supplied with FC 2715 9 Customer-supplied Ethernet connection
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