Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2.
If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Universal Serial Bus (USB) port problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A USB device does not work.
1. Run USB diagnostics (see Problem Determination and Service Guide on the
IBM System x Documentation CD).
2. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
v A standard PS/2 keyboard or mouse is not connected to the server. If it is, a
USB keyboard or mouse will not work during POST.
3.
Make sure that the USB configuration options are set correctly in the
Configuration/Setup Utility program menu (see the User’s Guide for more
information).
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
Video problems
See “Monitor problems” on page 82.
Chapter 5. Solving problems 89
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