v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1762 Fixed disk configuration error.
1. Run the Configuration/Setup Utility program and
load the defaults.
2. Reseat the following components:
a. SAS cables
b. SAS hard disk drive
3.
Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. SAS cables
b. SAS hard disk drive
c. (Trained service technician only) System
board
178x Fixed disk error.
1. Reseat the hard disk drive cables.
2. Replace the hard disk drive cables.
3. Run the hard disk drive diagnostic tests.
4. Reseat the following components:
a. Optional ServeRAID-8i adapter
b. Hard disk drive
5.
Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. Optional ServeRAID-8i adapter
b. Hard disk drive
c. (Trained service technician only) System
board
1800 Unavailable PCI hardware interrupt.
1. Run the Configuration/Setup Utility program and
adjust the adapter settings.
2. Remove each adapter one at a time, restarting
the server each time, until the problem is isolated.
68 IBM System x3500 Type 7977: Installation Guide
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