6
TROUBLESHOOTING
79
NOTE: If you could not solve the problem after trying the above solutions, check the following on the Base
station side.
When connecting to the network through a PC:
• Is the radio turned ON?
• Are the correct COM port number and audio device to which the radio is connected selected in the Radio Properties
screen (Option
➔ Local/Server Settings
➔ Registered Radio List screen
➔ <Properties>)?
• Is the Server not directly accessing the radio using the Remote Controller, without having used the Remote Utility to
connect to the radio?
When connecting to the network directly:
• Is the radio turned ON?
• Is the radio in the remote standby mode?
Problem: Cannot access a radio with the Remote Utility (Continued)
The description in this part is based on the assumption that the connection to the Server has succeeded.
(“Connected” is displayed under the Server name.)
❍ “COM/Audio Error” is displayed under the radio name
The following messages are displayed for all possible causes described below.
Possible cause 1
An audio device or COM port has been added to the PC, or removed from the PC.
For the USB device, the USB port number has been changed.
Solution
The COM port number or the audio device name may have been changed.
Reregister the radio in the
Registered Radio List screen. (p. 24)
Possible cause 2
The audio or serial wiring is disconnected.
Solution
If you are using the USB serial conversion cable or a USB audio, make sure the USB
cable is firmly connected.
Make sure the 3.5 (d) mm (1/8”) audio cable is firmly connected.
Possible cause 3
Other applications are using the COM port.
Solution
If other applications are running at the same time, close them.
Possible cause 4
Started the Remote Utility right after the PC has booted.
Solution
Wait for a while after the PC has booted, and then start the Remote Utility.
“ COM/Audio
Error”
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