Indu-Sol PROFview XL - Problem Recovery; Problems with the Profview XL Device Setup; Problems When Measuring

9 Problem Recovery User Manual PROFview XL
9 Problem Recovery
The following Chapter will help you if you have problems with your PROFview XL. This Chapter lists typical
error sources and problem situations, indicates possible causes and offers possible solutions.
If you encounter a problem with your PBT and/or the application software, which is not listed here or cannot
be solved by the solution specified here, please contact the manufacturer (see Section 7.2.2 "Support").
9.1 Problems with the PROFview XL device setup
Problem Questions, causes & problem recovery
PROFview XL is not detected:
• Error in the Windows® setup for the device
• Driver not found
• "No PROFview XL connected"
Questions:
• PBT connected to PC and power supply ("Power On" LED)?
• Does the USB hardware of your PC function correctly?
• Is "PROFview XL" displayed under "USB" in the device manager?
• Is the correct operating system installed (see Section 4.2 "Installing the software")?
How to solve this problem:
• Disconnect the PROFview XL from PC and from the mains.
• If necessary uninstall the PBT application software (e.g. via the Control Panel)
• Install the PBT application software (see Section 4.2 "Installing the software")
• Reboot your PC.
• Connect the PROFview XL (AC/DC adapter) and your PC to the mains (USB cable).
• Windows® should now detect a new device and install the appropriate drivers.
• PBT is detected by the device manager
and by PBT Scan, but the application
software displays "No PROFview XL
connected"
How to solve this problem:
• Open the Select device dialog under "Tools" → select "PROFview XL" and
choose one of the PBTs from the list.
9.2 Problems when measuring
Problem Questions, causes & problem recovery
Baud rate scan
• Button is disabled (grayed-out) Questions:
• PBT connected to PC and power supply ("Power On" LED)?
• PBT detected by application software (→ status bar)?
• PBT connected correctly to the PROFIBUS plant?
• Level change present on the bus (bus status LED = green)?
• Master simulator deactivated?
How to solve this problem:
• Provide for transmission activity on the PROFIBUS line (e.g. start the master).
• Set the baud rate manually and use the PBT master simulator
• No baud rate found Possible causes:
• Duplicated addresses may have assigned
• Incorrect bus installation (→ large reflections)
• Excessive interference affecting the lines
• Defective PROFIBUS drivers
• Line short-circuits
• Non-conforming baud rate used
How to solve this problem:
• Correct the baud rate manually or try a different baud rate.
Station scan
• Button is disabled (grayed-out) Questions:
• PBT connected to PC and power supply ("Power On" LED)?
• PBT detected by application software (→ status bar)?
• PBT connected correctly to the PROFIBUS plant?
• Level change present on the bus (bus status LED = green)?
How to solve this problem:
• Provide for transmission activity on the PROFIBUS line (e.g. start the master simula-
tor).
36 PROFview XL