Payment Terminals | Page 48 of 54
The terminal freezes. None of the keys work Restart the terminal by holding down the yellow “Clear” button and
the full stop/comma button simultaneously. Let go and wait until
the terminal starts up (approx. 30 seconds). Try again. If the ter-
minal is still frozen, remove the power cable or battery and ensure
that the display goes dark. Replace the power cable/battery. If the
terminal is still frozen, contact Nets’ Customer Service.
The terminal stopped working when we were carry-
ing out a transaction. Did the purchase go through?
Take a copy of the last transaction (Menu – 5 – 1) to see if the pur-
chase went through OK. If this is still uncertain, call Nets’ Customer
Service.
Problems with the terminal modem Check whether the modem is lit up. Check that all cables are in the
right position on the terminal, in the modem and in the wall socket.
Take out the line and power cables on the modem. Replace the line
in the modem rst (the one with a clip). Then replace the power
cable. Contact Nets’ Customer Service if required.
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