Payment Terminals | Page 53 of 54
Norway
+47 915 08 989
Denmark
+45 8877 7002
Finland
+358 600 414 243
Sweden
+46 8 60 99 200
20. Customer Service Contacts
19. Cleaning
19.1 Terminal Maintenance
To avoid damaging the payment terminal, it is important that the below cleaning advice is followed.
Damage caused to a terminal through an incorrect cleaning method is not covered by warranty.
Please use the following methods to clean the various parts of the payment terminal:
Keypad: Gently wipe with a soft, dry cloth slightly impregnated with 70% isopropyl alcohol.
Display screen: Gently wipe with a soft, damp cloth slightly impregnated with soap.
Casing: Gently wipe with a soft, damp cloth slightly impregnated with soap.
To avoid damaging electrical components, it is important not to spray any cleaning agent directly onto the terminal. When
cleaning, a functional problem or tamper alert may be triggered if too much liquid is used i.e. if liquid seeps inside the
terminal.
70% isopropyl alcohol may be used on the keypad only. It should be applied via a soft cloth. Wiping should be done gently.
Excessive wiping of the keypad may cause cosmetic damage over time.
70% isopropyl alcohol must not be used on the display screen or casing. These components may only be cleaned with a soft,
damp cloth that is slightly impregnated with soap.
The following products must not be used on any part of the terminal: solvents, bleach, hydrogen peroxide, thinner,
trichloroethylene or ketone-based solvents, glycol ether or thymol-based agents, detergents or abrasive products.
Regular cleaning of the terminal will not completely remove the risk of virus infection. Good hand hygiene following shop
visits is recommended. Contactless payment, whenever possible, is advised.
It is not recommended to use overlays on the terminal e.g. covering the terminal with clear plastic bags or plastic lm. The
Payment Card Industry Security Standards Council (PCI SSC) does not endorse the use of overlays, as doing so can interfere
with the entering of payment card/PIN data:
https://blog.pcisecuritystandards.org/maintaining-pos-device-security-and-cleanliness
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