Ingenico iPP350 - Servicing; Swap Service; Terminations

Payment Terminals | Page 51 of 54
17. Servicing
This section details how a merchant shall submit a payment terminal for service or termination.
17.1 Swap Service
If a rental terminal is defective, please call Customer Service for assistance (refer to Section 20). Depending on the nature of
the defect and the merchant’s agreement, merchants will either receive a new terminal from Nets or assistance from a Nets
technician.
If receiving a new terminal, the return label(s) from Nets Customer Service shall be used and the package(s) delivered to
Postnord.
NB: If a terminal is defective, it shall not be sent for repair until the error has been reported to Nets Customer Service. Mer-
chants have the possibility to add swap services to their agreement for up to four years. Prior to returning the terminal, the
merchant shall ensure that it has been reconciled. The terminal must be packaged securely. If several terminals are being
returned, they must be packaged separately. Remember to include all associated cables and equipment. ADSL modems shall
not be returned to Nets.
17.2 Terminations
When terminating the lease of a Nets terminal, the terminal must not be returned to Nets until the merchant has terminated
the existing lease agreement.
Merchants who wish to buy/rent a terminal from a dierent supplier must rst terminate their Nets lease agreement before
returning the old terminal to Nets. Until the termination notice has been received by Nets, the lease agreement will continue
to run, and the merchant will be invoiced accordingly. The merchant must also ensure they receive a written conrmation
from Nets on the lease agreement termination. A return label will be sent to the merchant via e-mail when the termination is
completed in the Nets system.
NB: Ensure that the terminal has been reconciled before returning the terminal. Pack the terminals securely and separately.
Remember to include all associated cables and equipment. The return label(s) that merchants receive from Nets Order Han-
dling/Cancellation must always be used when returning payment terminals. The package(es) must then be delivered to Post-
nord.