140  xGenConnect Installation and Programming Guide 
All alarms are reported to Control Room 1 and push notification goes to 
UltraSync+ app installed on User 1’s smartphone. Control room 1 has a backup 
receiver. 
When a channel receives an alarm message, xGenConnect checks that the 
channel’s Event List includes alarm messages and then attempts to deliver the 
message via that channel.  
When Channel 1/2/4 receives a low battery report, it is ignored because Event 
List 1 does not include the “low battery” event. 
Low priority alerts such as opening and closings, low batteries, and autotest 
reports, are sent via Channel 6 as an email to a building manager. When 
Channel 6 receives the alarm event it takes no further action because Event 
List 2 does not include the “alarm” event. 
 
 
Notice that Channel 2 is not selected in the Channel Group. The xGenConnect 
will still deliver to this destination if Channel 1 cannot be reached. If Channel 2 
was included in the Channel Group then the control room will receive duplicate 
messages. 
Next 
Program your Areas and Zones. 
Zone 3 in Alarm
Channel Group 1
Channel 1
Control Room 1
Event List 1
Event List 2
Event List 4
Channel 4
UltraSync+ App
Channel 6
Email
Channel 2
Control Room 1
After failing Channel Attempts on the last back up channel, 
 will go back to the first Channel in the chainxGenConnect
Report Attempts = 2
Menu 5 – Channels
Area sends 
account number 
and event to 
Channel Group 
Menu 18 – Channel Groups
Channel checks if the event is 
on its Event List, if yes it will 
attempt to send, if not then it 
stops
If it does not succeed after 
Channel Attempts, it will try 
sending on the next Channel
xGenConnect
attempts to send event 
via push notification to 
smartphone. Event list 
number always matches 
channel number.
Channel Group 
sends Event to 
every Channel it 
contains
Menu 17 – Event Lists
Event Lists 
filter events 
from passing 
through the 
Channel
Channel 1
Channel 4
Channel 6
Format = UltraSync
Event List = 1
Channel Attempts = 3
Next Channel = 2
Format = Backup
Event List = 1
Channel Attempts = 3
Next Channel = 0
Alarms
Opening & Closing
Low Battery
Autotest
Format = Notifications
Destination = phone@u1
Event List = 4
Next Channel = 0
Format = Email
Destination = Alex@home.com
Event List = 2
Next Channel = 0
Alarms