xGenConnect Installation and Programming Guide  153 
Appendix 1: System Status Messages 
Various messages may appear on the Status screen of xGenConnect Web 
Server and UltraSync+ app. 
System 
•  AC power fail: The security system has lost its electricity power. May take up 
to 5 min to clear once power restored. 
•  Low battery: The security system’s back up battery requires charging. May 
take up to 5 min to clear once battery charged. 
•  Battery test fail: The security system’s back up battery requires changing. If 
after 48 hours this message does not clear, replace with a new battery. If the 
power fails, the system will not be operational. 
•  Box tamper: The security system’s cabinet tamper input has activated. 
•  Siren trouble: The security system’s external siren has a problem. Check the 
panel is securely installed on the wall. 
•  Over current: The security system is drawing too much current. Disconnect 
some hardwired inputs. 
•  Time and date loss: The security system time and date need resetting. 
•  Communication fault: The security system has detected a problem with the 
communication channel. Check the internet connection, Ethernet cable, or 
cellular reception is sufficient. 
•  Fire alarm: A fire alarm has been activated from the panel. 
•  Panic: A panic alarm has been activated from the panel. 
•  Auxiliary: An auxiliary alarm has been activated from the panel. 
Area Number. Area Name 
•  Is on in the away mode: This Area is armed in the away mode. 
•  Is on in the stay mode: This Area is armed in the stay mode. 
•  Is ready: This Area is secure and ready to be armed. 
•  Is not ready: This Area is NOT ready to be armed, a zone is not secure. 
•  All Areas are on in the away mode: All Areas in this multi area system are 
armed in the away mode. 
•  All Areas are on in the stay mode: All Areas in this multi area system are 
armed in the stay mode. 
•  All Areas are ready: All Areas in this multi area system are secure and ready 
to be armed.