Chapter 4 — Troubleshooting and Maintaining the CK3
66 CK3 Mobile Computer User’s Manual
Calling Product Support
If you cannot find the answer to your problem in the
“Troubleshooting the Computer” section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have the
following information ready:
• Serial number
• Configuration number
• Operating system version
• SmartSystems Platform Bundle (SSPB) version
• If you are using security, know the type (Funk or Microsoft) and
the full set of parameters
• Power management settings
• If you are using Intermec Terminal Emulation (ITE), know the
version and protocol
• If you are not using ITE, know the language your custom
application was written in and the tools you used to create it
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
To find your configuration number
• Look at the CN field of the configuration label on the back of your
CK3.
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