Intermec PD41

Chapter 4 — Troubleshooting and Maintaining the Printer
70 PD41 and PD42 Commercial Printer User’s Manual
A label is jammed after
printing.
• Clear the media jam. For help, see “Clearing
Media Jams” on page 78.
• If the label is stuck on the thermal printhead,
clean the printhead. For help, see “Cleaning
the Printhead” on page 89.l
When printing, the
printer is skipping
labels.
• Run a new testfeed by pressing ( ) on the
PD42 or by holding the print button more than
one second on the PD41.
• Make sure the label gap sensor is aligned
properly and that it is clean. For help, see
“Adjusting the Label Stop Sensor” on
page 85.
When using the cutter,
the label is not cut
straight.
• Make sure the media thickness does not exceed
0.25 mm (9.8 mils).
• Make sure the media is loaded correctly and
that it runs as close to the center section of the
printer as possible.
When using the cutter,
the labels cannot feed
or abnormal printing
occurs.
• Make sure the cutter is installed propoerly.
• Make sure the paper feed rods are sticky.
• Clean the media compartment. For help, see
“To clean the printhead” on page 89.
When using the
internal rewinder, the
printer malfunctions.
Make sure the media is loaded correctly.
The printer keeps
printing or feeding
when it should stop.
• Check the media settings.
• Check the label gap sensor position. For help,
see “Adjusting the Label Stop Sensor” on
page 85.
• Make sure the sensors are clean. For help, see
“To clean the printhead” on page 89.
Printing is slow. Make sure your printing application is working
correctly.
Printer Problems and Possible Solutions (continued)
Problem Possible Solution
Test