Intermec PD41

Chapter 4 — Troubleshooting and Maintaining the Printer
72 PD41 and PD42 Commercial Printer User’s Manual
Troubleshooting Communication Problems
You can use Dump mode to verify that the printer is receiving data
correctly from the host.
Using the Line Analyzer in Fingerprint
In Dump mode, the printer runs a Fingerprint program called Line
analyzer. The Line Analyzer captures incoming characters on the
communication ports and prints them on one or more labels.
The easiest way to enter Dump mode is through Test mode or
Extended Test mode. For help, see “Using Testmode and Extended
Testmode to Troubleshoot” on page 74.
After the printer enters Dump mode, the printer tells you it has
entered Dump mode by printing it on a label. The printer is ready to
receive data. If you have a PD42, the Dump mode icon appears on the
screen.
While the printer is receiving data, the Ready-to-Work indicator
blinks. After a half of a second, if no more characters have been
received, the printer times out. The program considers the
transmission terminated and prints out a label.
The printout is not in
the correct position.
• Check for errors in the software application.
• Make sure the label gap sensor is clean. For
help, see “To clean the printhead” on
page 89.
• Check the position of the label gap sensor. For
help, see “Adjusting the Label Stop Sensor”
on page 85.
• Check the position of the edge guide and media
guide.
• Make sure you are using the correct media.
• Make sure the platen roller is clean and in good
condition. For help, see “To clean the
printhead” on page 89.
Printer Problems and Possible Solutions (continued)
Problem Possible Solution