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02: Roomba Return Procedure
If the initial maintenance steps did not solve the issue, a customer should proceed to return the
Roomba, battery and all accessories to a service center. The customer should add documentation
that provides the date, their name, address, a reference number and a description of the complaint.
In order to avoid receiving a depleted battery, ask the customer to remove battery from the
Roomba and place it separately in the box.
03: Incoming Roomba Inspection
Unpack the Roomba return.
Record serial number of the Roomba, Battery, Power Supply and
Home Base.
Appendix B
Record the date and ‘Customer Complaint Code’. Appendix C
Remove the vacuum bin and turn the Roomba on its back on a flat
surface.
Perform a general outer visual inspection of the Roomba condition.
Look at the wear on the chassis, caster & drive wheels.
Inspect the brushes:
o Remove the brush guard
o Manually turn the bristle brush. The flexible brush should counter
rotate?
o Remove the brushes and check that both yellow brush bearings are
present. Consider replacing old bearings with the new holed
bearing style.
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o Inspect the square ends of both brushes. Inspect the output gears on
the side gearbox. to see if
o Record the ‘Robot Condition Code’. Is the brush new, lightly
soiled or dirty condition.
Inspect the drive wheels:
o Inspect the front wheel and drive wheels. Turn the wheels.
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Holed bearings allow captured dirt and hair to escape the cleaning assembly..
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