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JMA-9172-SA Instruction Manual > 9.TROUBLE SHOOTING AND AFTER-SALES SERVICE > 9.3 AFTER-SALES SERVICE
9.3 AFTER-SALES SERVICE
9.3.1 Keeping period of maintenance parts
Keeping period of maintenance parts is ten years from the production is
discontinued.
9.3.2 When you Request for Repair
If you suppose the product may be out of order, read the description in Section 9
carefully and check the suspected point again.
If it is still out of order, you are recommended to stop operation of the equipment
and consult with the dealer from whom you purchased the product, or our branch
office in your country or district, the sales department in our main office in Tokyo.
Repair within the Warranty Period
If any failure occurs in the product during its normal operation in accordance with
the instruction manual, the dealer or JRC will repair free of charge. In case that
any failure is caused due to misuse, faulty operation, negligence or force major
such as natural disaster and fire, the product will be repaired with charges.
Repair after the Warranty Period
If any defective function of the product is recoverable by repair, the repair of it
will be made at your own charge upon your request.
Necessary Information for Repair
• Product name, model, manufacturing date and serial number
• Trouble conditions (as detailed as possible. Refer to "Radar Failure Check List"
on page 9-10
• Name of company/organization, address and telephone number
9.3.3 Recommended Maintenance
The performance of the product may deteriorate due to the secular change of the
parts used in it, though such deterioration depends upon the conditions of
operation. So checkup and maintenance is recommendable for the product in
addition to your daily care.
For maintenance, consult with the near-by dealer or our sales department.Such
maintenance will be made with charges.
For further details of after-sale service, contact the JRC Offices.
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