JTECH Medical COMMANDER ECHO - Customer Support; Support Policies; Hardware; Optional Commander Echo Downloader Software

© 2017 JTECH Medical MN022_M
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Customer Support
JTECH Medical provides customer support for all the products we sell.
You may register up to three individuals from your oce to serve as eligible customer support contacts (this
can be done anyme during your support agreement). The three contacts are registered for the life of your
support agreement. Please note that support will only be available to the registered individuals from your
oce.
Support Policies
Hardware
Your hardware is shipped with a limited warranty (Please refer to the warranty secon on page 48). You will
be charged for any hardware issues (repair, replacement, shipping, etc.), aer the inial warranty me period.
You can buy extended warranes for your Commander Echo hardware.
Please contact JTECH Medical Customer Service for more informaon on JTECH Guardian Hardware
Maintenance plans.
Optional Commander Echo Downloader Software
One registered user is eligible to receive Echo Downloader soware support for six (6) months from the date of
purchase.
Before Calling for Support
1. Refer to the Console or Instrument user’s guide in this manual rst.
This User’s guide was wrien to acquaint you with the Console and instruments. The guide explains
how to use the Console and instruments and how to review the data. Please read through this
documentaon carefully.
2. Refer to the Troubleshoong secon in your documentaon. Many hardware issues can be resolved
by referring to this secon on page 42. Addional troubleshoong informaon can be found by
vising our customer Help site at hp://help.jtechmedical.com
3. If your queson deals with the oponal Echo Downloader soware usage, refer to the soware user’s
guide in this manual rst.
The User’s guide was wrien to acquaint you with the soware. The Echo Downloader User guide
explains how to install and use the Echo Downloader program. Please read through this
documentaon carefully.
4. If you are unable to solve your problem using the included documentaon, please have a registered
support contact call JTECH Medical Customer Support at 1-800-985-8324 or 1-801-478-0680.