Juniper SRX110 - PART 6 Troubleshooting; Monitoring Hardware Components

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PART 6

Troubleshooting

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Monitoring Hardware Components on page 139

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Resetting the Configuration File on page 145

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Juniper Networks Technical Assistance Center on page 147

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Returning the Services Gateway on page 149

Main Page

Table of Contents3
About the Documentation15
Documentation and Release Notes15
Supported Platforms15
Documentation Conventions15
Table 1: Notice Icons16
Table 2: Text and Syntax Conventions16
Documentation Feedback17
Requesting Technical Support17
About the Documentation17
Self-Help Online Tools and Resources18
Opening a Case with JTAC18
Overview19
Hardware Components and Specifications19
Introduction19
SRX110 Services Gateway 3G USB Modem19
Introduction21
SRX110 Services Gateway Description21
About the SRX110 Services Gateway21
SRX110 Services Gateway Models22
Accessing the SRX110 Services Gateway22
Table 3: SRX110 Services Gateway Models22
SRX110 Services Gateway Hardware Features23
Table 4: SRX110 Services Gateway Hardware Features23
Hardware Components and Specifications25
SRX110 Services Gateway Specifications25
Figure 1: SRX110 Services Gateway with 3G and VDSL2 (VDSL/ADSL-POTS)25
Figure 2: SRX110 Services Gateway with 3G and VDSL2 (VDSL/ADSL-ISDN)26
Table 5: SRX110 Services Gateway Specifications26
SRX110 Services Gateway Front Panel and Back Panel Views with 3G and Integrated VDSL227
Vdsl227
Figure 3: SRX110 Services Gateway Front Panel (SRX110B-VA and SRX110H-VA)27
Figure 4: SRX110 Services Gateway Front Panel (SRX110B-VB and SRX110H-VB)27
Table 6: SRX110 Services Gateway Front Panel Components27
SRX110 Services Gateway Back Panel View28
Figure 5: SRX110 Services Gateway Back Panel28
Table 7: SRX110 Services Gateway Back Panel Components28
SRX110 Services Gateway Built-In Interfaces29
Table 8: SRX110 Services Gateway Built-In Hardware Interfaces30
SRX110 Services Gateway Leds31
SRX110 Services Gateway Front Panel Leds31
Figure 6: SRX110 Services Gateway Front Panel Leds31
Table 9: SRX110 Services Gateway Front Panel Components Leds32
SRX110 Services Gateway Ethernet Port Leds33
Figure 7: SRX110 Services Gateway Ethernet Port Leds33
Table 10: SRX110 Services Gateway Built-In Ethernet Port Leds33
SRX110 Services Gateway Boot Devices and Dual-Root Partitioning Scheme34
Boot Devices34
Dual-Root Partitioning Scheme34
SRX110 Services Gateway Power Supply35
Figure 8: SRX110 Services Gateway - 12 V Power Supply35
SRX110 Services Gateway 3G USB Modem37
SRX110 Services Gateway 3G USB Modem Overview37
Introduction to the SRX110 Services Gateway 3G USB Modem37
SRX110 Services Gateway 3G USB Modem-Supported Modem Types37
Using the SRX110 Services Gateway 3G USB Modem38
Figure 9: 3G USB Modem with USB Protection Cover38
Table 11: Wireless USB Modems Supported by the SRX110 Services Gateway38
Table 12: 3G USB Modem with USB Protection Cover Components38
SRX110 Services Gateway 3G USB Modem Key Features39
SRX110 Services Gateway 3G-WAN USB Port Physical Specifications40
Configuring the 3G USB Modem on the SRX110 Services Gateway40
Table 13: SRX110 Services Gateway 3G-WAN USB Port Physical40
Table 14: SRX110 Services Gateway 3G USB Modem Basic CLI Commands41
SRX110 Services Gateway Integrated VDSL2 Interface43
SRX110 Services Gateway Integrated VDSL2 Interface Overview43
SRX110 Services Gateway Integrated VDSL2 Interface Key Features44
SRX110 Services Gateway Integrated VDSL2 Interface Supported Profiles44
Table 15: Profiles Supported on the Integrated VDSL2 Interface44
SRX110 Services Gateway Integrated VDSL2 Interface Leds45
Table 16: Integrated VDSL2 Leds45
Configuring the Integrated VDSL2 Interface on the SRX110 Services Gateway46
Physical Interface Modules Documentation49
Planning51
Preparing the Site for Installation53
Site Preparation Checklist for the SRX110 Services Gateway53
Table 17: Site Preparation Checklist for Services Gateway Installation53
General Site Guidelines for Installing the SRX110 Services Gateway56
SRX110 Services Gateway Cabinet Requirements56
Table 18: SRX110 Services Gateway Cabinet Requirements56
SRX110 Services Gateway Rack Requirements57
Clearance Requirements for Airflow and Hardware Maintenance of the SRX110 Services Gateway58
Table 19: Rack Requirements for the Services Gateway58
SRX110 Services Gateway Electrical and Power Requirements59
Table 20: Clearance Requirements for the Services Gateway59
Safety and Regulatory Compliance Information61
SRX110 Services Gateway Definition of Safety Warning Levels61
SRX110 Services Gateway General Safety Guidelines and Warnings63
Figure 10: Placing a Component into an Electrostatic Bag66
SRX110 Services Gateway Fire Safety Requirements67
SRX110 Services Gateway Installation Safety Guidelines and Warnings68
SRX110 Services Gateway Laser and LED Safety Guidelines and Warnings72
General Laser Safety Guidelines72
Class 1 Laser Product Warning72
Class 1 LED Product Warning73
Laser Beam Warning73
Radiation from Open Port Apertures Warning74
SRX110 Services Gateway Maintenance and Operational Safety Guidelines and Warnings75
Safety Guidelines and Warnings75
Battery Handling Warning75
Jewelry Removal Warning76
Lightning Activity Warning77
Operating Temperature Warning78
Product Disposal Warning79
SRX110 Services Gateway Electrical Safety Guidelines and Warnings80
Electrical Safety Guidelines and Warnings in Case of Electrical Accident80
General Electrical Safety Guidelines and Warnings80
SRX110 Services Gateway Agency Approvals81
SRX110 Services Gateway Compliance Statements for EMC Requirements82
Canada82
European Community83
Japan83
Korean83
United States83
SRX110 Services Gateway Compliance Statements for Environmental84
Requirements84
SRX110 Services Gateway Compliance Statements for Acoustic Noise84
Power Guidelines, Requirements, and Specifications85
SRX110 Services Gateway Site Electrical Wiring Guidelines85
Table 21: Site Electrical Wiring Guidelines for the Services Gateway85
SRX110 Services Gateway Power Specifications and Requirements86
Table 22: Power Supply Electrical Specifications for the SRX110 Services86
SRX110 Services Gateway Grounding Specifications87
Table 23: Grounding Cable Specifications for the Services Gateway87
Interface Cable Specifications and Connector Pinouts89
Interface Cable and Wire Specifications for the SRX110 Services Gateway89
Table 24: Cable and Wire Specifications for Ports89
RJ-45 Connector Pinouts for the SRX110 Services Gateway Ethernet Port90
Figure 11: Ethernet Cable Connector (RJ-45)90
Table 25: RJ-45 Connector Pinouts for the Services Gateway Ethernet Port90
Table 26: RJ-45 Connector Pinouts for the Services Gateway Ethernet Port90
RJ-45 Connector Pinouts for the SRX110 Services Gateway Console Port91
Figure 12: Console Cable Connector91
Table 27: RJ-45 Connector Pinouts for the Services Gateway Console Port91
RJ-11 Connector Pinouts for the SRX110 Services Gateway92
Table 28: RJ-11 Connector Pinouts92
Installation93
Installation Overview95
Installation Overview for the SRX110 Services Gateway95
Table 29: Installation Procedure for the SRX110 Services Gateway95
Gateway96
Table 30: Required Tools and Parts for Installing and Maintaining the SRX110 Services Gateway96
Unpacking the Services Gateway99
Unpacking the SRX110 Services Gateway99
Verifying Parts Received with the SRX110 Services Gateway99
Table 31: Parts List for a Fully Configured SRX110 Services Gateway100
Table 32: Accessory Parts List for the SRX110 Services Gateway100
Installing the Mounting Hardware103
Preparing the SRX110 Services Gateway for Rack-Mount Installation103
Table 33: SRX110 Services Gateway Preinstallation Checklist for Rack-Mount103
Preparing the SRX110 Services Gateway for Desk-Mount Installation104
Table 34: SRX110 Services Gateway Preinstallation Checklist for Desk-Mount104
Preparing the SRX110 Services Gateway for Wall-Mount Installation105
Table 35: SRX110 Services Gateway Preinstallation Checklist for Wall-Mount105
Installing the Services Gateway107
SRX110 Services Gateway Safety Requirements, Warnings, and Guidelines107
Installing the SRX110 Services Gateway in a Rack107
Figure 13: SRX110 Services Gateway Installation in a Rack - Positioning Mounting108
Table 36: SRX Services Gateway Rack Installation Parts108
Figure 14: SRX110 Services Gateway Rack Installation - Securing Mounting Brackets and Power Supply Adapter Tray109
Figure 15: SRX110 Services Gateway Rack Installation - Positioning Power Supply109
Adjusting the Power Supply Adapter Tray for the SRX110 Services Gateway for Rack-Mount Installation110
Figure 16: SRX110 Services Gateway Rack Installation - Hanging the Services110
Installing the SRX110 Services Gateway on a Desk111
Figure 17: Adjusting the Power Supply Adapter Tray to Accommodate the111
Figure 18: SRX110 Services Gateway Desk Installation - Attaching the Vertical112
Installing the SRX110 Services Gateway on a Wall113
Table 37: SRX110 Services Gateway Wall Installation Parts114
Installing a 3G USB Modem in the SRX110 Services Gateway USB Port115
Figure 21: SRX110 Services Gateway Wall Installation - Attaching the Mounting115
Connecting the 3G USB Modem on the USB Modem Extension Cable-Mount116
Figure 22: 3G USB Modem with USB Protection Cover116
Table 38: 3G USB Modem with USB Protection Cover Components116
Installing a 3G USB Modem on the Rear Side of the SRX110 Services Gateway117
Figure 23: Connecting the 3G USB Modem to the SRX110 Services Gateway117
Figure 24: 3G USB Modem Wall Installation-Attaching the USB Protection118
Figure 25: 3G USB Modem Ceiling Installation-Attaching the USB Protection118
Gateway119
Connecting the SRX110 Services Gateway to the Power Supply119
Connecting and Organizing the SRX110 Services Gateway Interface Cables120
Figure 26: Connecting the SRX110 Services Gateway to the Power Supply120
Grounding the SRX110 Services Gateway121
Figure 27: Grounding the SRX110 Services Gateway121
Table 39: Grounding Cable Specifications for the Services Gateway122
Powering on the SRX110 Services Gateway123
Powering off the SRX110 Services Gateway123
Resetting the SRX110 Services Gateway125
Autoinstallation127
SRX110 Services Gateway Autoinstallation Overview127
Configuration129
Establishing Basic Connectivity131
Connecting the SRX110 Services Gateway to the J-Web Interface131
Figure 28: Connecting to the Ethernet Port on an SRX110 Services Gateway132
Connecting the Services Gateway to the CLI Locally133
Figure 29: Connecting to the Console Port on an SRX110 Services Gateway133
Table 40: Port Settings for Connecting to the Console Port134
Connecting the Modem at the SRX110 Services Gateway End135
Table 41: Port Settings for Configuring the Modem on the Services Gateway135
Connecting the Modem to the Console Port on the SRX110 Services Gateway136
Connecting to the CLI at the User End for the SRX110 Services Gateway136
Table 42: Port Settings for Connecting to the CLI at User End137
Configuring Basic Settings139
SRX110 Services Gateway Software Configuration Overview139
Preparing the SRX110 Services Gateway for Configuration139
Table 43: Storage Media on the Services Gateway139
Understanding Built-In Ethernet Ports140
Understanding Management Access140
Performing Initial Software Configuration on the SRX110 Services Gateway Using141
The CLI141
Performing Initial Software Configuration on the SRX110 Services Gateway Using the J-Web Interface144
Establishing Basic Connectivity144
Configuring Basic System Properties146
Table 44: Required Setup Fields146
Table 45: Optional Setup Fields147
Configuring Secure Web Access149
SRX110 Services Gateway Secure Web Access Overview149
Maintenance151
Maintaining Hardware Components153
Maintaining the SRX110 Services Gateway Hardware Components153
Troubleshooting155
Monitoring Hardware Components157
Monitoring the SRX110 Services Gateway Chassis Using the CLI157
Monitoring the SRX110 Services Gateway Components Using Leds158
Monitoring the SRX110 Services Gateway Using Chassis Alarm Conditions160
Monitoring the SRX110 Services Gateway Power System162
Resetting the Configuration File163
Using the Reset Config Button on the SRX110 Services Gateway163
Changing the Reset Config Button Behavior on the SRX110 Services Gateway164
Juniper Networks Technical Assistance Center165
Returning the Services Gateway167
Return Procedure for the SRX110 Services Gateway167
Locating the SRX110 Services Gateway Component Serial Number and Agency167
Labels167
Cli168
SRX110 Services Gateway Chassis Serial Number and Agency Labels169
Center169
Figure 30: Location of SRX110 Serial Number and Agency Labels169
Contacting Customer Support170
Packing the SRX110 Services Gateway and Components for Shipment170
Packing the Services Gateway171
Packing the Components for Shipment171
Index173
Index175

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