Keysight 86120D and 86122C Multi-Wavelength Meters User’s Guide 59
Getting Started 1
Returning the Instrument for Service
The instructions in this section show you how to properly package the
instrument for return to a Keysight Technologies service office. For a list ?
of offices, refer to Keysight Technologies Service Offices on page 62.
If the instrument is still under warranty or is covered by a Keysight
maintenance contract, it will be repaired under the terms of the warranty
or contract (the warranty is at the front of this manual). If the instrument is
no longer under warranty or is not covered by a Keysight maintenance
plan, Keysight will notify you of the cost of the repair after examining the
unit.
When an instrument is returned to a Keysight service office for servicing, it
must be adequately packaged and have a complete description of the
failure symptoms attached. When describing the failure, please be as
specific as possible about the nature of the problem. Include copies of
additional failure information (such as the instrument failure settings, data
related to instrument failure, and error messages) with the instrument
being returned. Backup your measurement related data before returning
the instrument to Keysight service.
Please notify the service office before returning your instrument for
service. Any special arrangements for the instrument can be discussed at
his time. This will help the Keysight service office repair and return your
instrument as quickly as possible.
Preparing the instrument for shipping
1 Write a complete description of the failure and attach it to the
instrument. Include any specific performance details related to the
problem. The following information should be returned with the
instrument.
• Type of service required.
• Date instrument was returned for repair.
• Description of the problem:
• Whether problem is constant or intermittent.
• Whether instrument is temperature-sensitive.
• Whether instrument is vibration-sensitive.
• Instrument settings required to reproduce the problem.
• Performance data.
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