34 Keysight CXG, EXG, and MXG X-Series Signal Generators Service Guide
Overview
Returning a Signal Generator for Service
Returning a Signal Generator for Service
Use the information in this section if you need to return the signal generator to
Keysight Technologies.
Packaging the Signal Generator
1. Use the original packaging materials or a strong shipping container that is
made of double-walled, corrugated cardboard with 159 kg (350 lb.)
bursting strength. The carton must be both large enough and strong
enough to accommodate the signal generator and allow at least 3 to 4
inches on all sides of the signal generator for packing material.
2. Surround the signal generator with at least 3 to 4 inches of packing
material, or enough to prevent the instrument from moving in the carton. If
packing foam is not available, the best alternative is SD-240 Air Cap™
from Sealed Air Corporation (Hayward, CA 94545). Air Cap looks like a pink
plastic sheet covered with 1-1/4 inch air-filled bubbles. Use the Air Cap to
reduce static electricity. Wrap the signal generator several times in the
material to protect the signal generator and to prevent it from moving in
the carton.
3. Seal the shipping container securely with strong, nylon adhesive tape.
4. Mark the shipping container “FRAGILE, HANDLE WITH CARE” to ensure
careful handling.
5. Retain copies of all shipping papers.
Signal generator damage can result from using packaging materials other
than those specified. Never use styrene pellets, of any shape, as
packaging material. They do not adequately cushion the signal generator
or prevent it from shifting in the carton. Styrene pellets can cause
equipment damage by generating static electricity and lodging in the
signal generator fan.
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