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N1000A Quick Start Guide
5 Contacting Keysight
The instructions in this section show you how to contact Keysight Technologies
and how to properly package the instrument for return to a Keysight Technologies
service office.
Contacting Keysight
For technical assistance, contact your local Keysight Call Center.
• In the Americas, call 1 (800) 829-4444
• In other regions, visit http://www.keysight.com/find/assist
Before returning an instrument for service, you must first call the Call Center at 1
(800) 829-4444.
For firmware upgrades, go to http://www.keysight.com/find/N1000A_Firmware.
Returning the Instrument for Service
If the instrument is still under warranty or is covered by an maintenance contract,
it will be repaired under the terms of the warranty or contract. If the instrument is
no longer under warranty or is not covered by an maintenance plan, Keysight will
notify you of the cost of the repair after examining the unit.
When an instrument is returned to an service office for servicing, it must be
adequately packaged and have a complete description of the failure symptoms
attached.
When describing the failure, please be as specific as possible about the nature of
the problem. Include copies of any instrument failure settings, data related to
instrument failure, and error messages along with the instrument being returned.
Please notify the service office before returning your instrument for service. Any
special arrangements for the instrument can be discussed at this time. This will
help the service office repair and return your instrument as quickly as possible.
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