22 Keysight P937xA PXIe Service Guide
General Product Information
Keysight Support, Services, and Assistance
2-
Keysight Support, Services, and Assistance
Information on the following topics is included in this section.
— Service and Support Options
— Contacting Keysight
— Shipping Your Network Analyzer for Service or Repair
Service and Support Options
The network analyzer’s standard warranty is a 1-year return to Keysight
Technologies service warranty.
Contacting Keysight
Assistance with test and measurement needs and information on finding a
local Keysight office are available on the Web at:
www.keysight.com/find/assist
. If you do not have access to the Internet, please
contact your Keysight field engineer.
Shipping Your Network Analyzer for Service or Repair
Should it become necessary to return a network analyzer for repair or service,
follow the steps below:
1. Review the warranty information shipped with your product.
2. Contact Keysight to obtain a Return Material Authorization (RMA) and
return address. For assistance finding Keysight contact information, go to
www.keysight.com/find/assist (worldwide contact information for repair
and service).
3. Write the following information on a tag and attach it to the network
analyzer.
4. Name and address of owner. A P.O. box is not acceptable as a return
address.
There are many other repair and calibration options available from the
Keysight Technologies support organization. These options cover a range
of service agreements with varying response times. Contact Keysight for
additional information on available service agreements for this product.
Refer to Contacting Keysight.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine whether your product is still
within its warranty period.
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