Complaints, guarantee, and liability
9. Complaints, guarantee, and liability
9.1. Complaint
In the event of a complaint, contact the contractual partner or manufacturer. After
agreement with the manufacturer, return damaged parts in their original
packaging.
Enclose a completed returns form with the return.
Include the serial number of the attachment (see chapter 1).
For transport damage: Provide the name of the transport company, delivery date
and delivery time, name of the driver and registration number of the transport
vehicle. Include the delivery papers with the return.
9.2. Warranty and liability
Services and deliveries are provided exclusively according to the general terms
and conditions of service of the manufacturer.
Agreements deviating from these terms must be agreed to in writing and
confirmed by the manufacturer.
Guarantee and liability claims for personal and property damage are excluded if
the limitations in the general terms of service are not observed.
terms and conditions
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