KSB Guard - Dismantling the Sensor Unit

9 Trouble-shooting
39 of 50
KSB Guard
4079.83/01-EN
Error/ defect description Possible cause Remedy
After a manual measurement only 1-2
LEDs of the level LEDs at
KSBGuardGateway light up.
▪ Incorrect installation ▪ Establish line of sight between the
transmission unit and the entire
antenna of KSBGuardGateway.
▪ Remove/ avoid any obstacles
(especially metal ones) between
KSBGuardGateway and the
transmission unit.
▪ The direct line between the
Transmission and battery unit and
KSBGuardGateway should be
perpendicular to the
KSBGuardGateway antenna as the
antenna radiates most effectively
perpendicular to its axis.
▪ The internal antenna of the
Transmission and battery unit is
located opposite the level LEDs on
the left-hand side wall of the unit.
Position the unit so this side wall
faces KSBGuardGateway. If
necessary, mount the unit to the
wall with one of its side surfaces.
▪ Only mount KSBGuardGateway
slightly higher than the
Transmission and battery units.
▪ To allow for better positioning of
the Transmission and battery unit
use an extension cable between
the sensor unit and the
Transmission and battery unit.
Status LEDA flashes several times in
red after a brief press of the
pushbutton.
▪ No assignment of sensor unit
and pump in the KSB Cloud.
Assign and set up the pump set.
(ðSection5.3,Page28)
KSG Guard does not send any data to
the KSB Cloud or does not yet appear
there.
▪ KSB Guard has not been
assigned to a pump set.
▪ Assign KSB Guard to a pump set
(ðSection5.3,Page28) .
Table14: Trouble-shooting during operation
Error/ defect description Possible cause Remedy
KSBGuard does not provide any data
following successful assignment.
▪ Problem in the KSB Cloud
▪ Hardware is defective.
▪ KSBContact KSB Guard Customer
Service.
Data is suddenly no longer transmitted
during operation, or there are
frequently large time gaps between 2
transfer cycles.
▪ Poor mobile data connection ▪ (ðSection9.1,Page38)
▪ The wireless connection
between the Transmission
and battery unit and
KSBGuardGateway is too
weak or unstable (local
interference).
▪ Start manual measurement and
check result. If fewer than 2 red
level LEDs on the Transmission and
battery unit light up, change the
position of the transmission and
battery unit and/or
KSBGuardGateway.