KSB Guard - Dismantling the Transmission;Battery Unit

9 Trouble-shooting
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KSB Guard
4079.83/01-EN
9 Trouble-shooting
If problems occur that are not described in the following tables, consultation with
KSBGuard Customer Service is required:
▪ 24-h hotline : +49 6233 86 6400
▪ E-mail: ksbguard-support@ksb.com
NOTE
To ensure quick assistance, have the serial number of the sensor unit readily
available.
9.1 Trouble-shooting KSBGuardGateway
Table12: Trouble-shooting KSBGuardGateway
Error/ defect description Possible cause Remedy
No LED is lit. ▪ No connection to mains
power supply
▪ Plug in the mains plug or connect
the power cable inside the device.
Only one or no green level LED is lit at
KSBGuardGateway, but status LED S1
is lit green.
▪ Solid exterior walls
▪ Large amounts of metal in
the surrounding area
▪ Unfavourable position in the
basement of the building
▪ Poor mobile data connection
at the location
▪ Change the position of the
supplied LTE antenna until 3 or 4
level LEDs light up.
▪ If necessary, install a different LTE
antenna with a longer cable to
achieve a more favourable
position.
▪ Install an outdoor LTE antenna
outside the building.
Status LED S1 remains off or is lit
yellow after the power supply has been
established.
▪ Internal fault ▪ KSBContact KSB Guard Customer
Service.
LED S1 is flashing in green ▪ Device is conducting firmware
update.
▪ Wait until firmware update has
been completed.
9.2 Trouble-shooting the transmission and battery unit/ sensor unit
Table13: Trouble-shooting during commissioning
Error/ defect description Possible cause Remedy
There is no response to a brief press of
the pushbutton.
▪ The battery is missing or is
discharged.
▪ System error
▪ Change the batteries.
▪ Remove the batteries for
10seconds. Then reinsert them.
▪ KSBContact KSB Guard Customer
Service.
A brief press of the button produces a
longer flashing sequence (last
transmission status displayed).
▪ The system has already been
commissioned.
▪ The device may have been
inadvertently commissioned.
Remove the batteries for
10seconds. Then reinsert them.
Then perform commissioning.
After an extended press of the button,
none of the red level LEDs for the
Transmission and battery unit to light
up.
▪ KSBGuardGateway has been
shut down.
▪ Start up KSBGuardGateway.
▪ KSBGuardGateway is out of
range.
▪ If possible, place the Transmission
and battery unit within the range
of KSBGuardGateway and test it.
▪ Sensor unit has not yet been
connected or is defective.
▪ Check the connection between the
Transmission and battery unit and
the sensor unit, and replace the
sensor if required.