10-6
Troubleshooting
Responding to Error Messages
If the control panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error Message Check Points Corrective Actions
Reference
Page
Account error. – Set the accounting settings using
PRESCRIBE again.
—
Add toner. Is the displayed message
accompanied by a lit
attention LED?
Replace the toner container. 9-5
Cannot connect to
Authentication Server.
– Press the OK key and check the
following items:
• Registration to Authentication
Serve
• Password and computer address
for Authentication Server
• Connection of Network
—
Cannot duplex print
on this paper.
Did you select a paper size/
media type that cannot be
duplex printed?
Select the available paper type.
Press the OK key to print without
using Duplex.
3-12
Cannot execute this
job. Restricted by
Group Authorization.
– This job is canceled because it is
restricted by Group Authorization.
Press the OK key.
—
Cannot feed paper set
cassette 1.
Is any of the paper feeders
or the printer cassette upper
than the selected one
properly closed when one or
more optional feeders are
installed?
Close the paper feeder properly. 2-40
Check cassette 1. Does a paper lift error occurr
in the paper source's
cassette?
Pull out the cassette for the paper
source displayed (either the paper
cassettes or optional paper feeders)
and check if the paper is loaded
correctly.
—
Close Document
Processor.
Is the document processor
open?
Close the document processor. —
Is the top cover of the
document processor open?
Close the top cover of the document
processor.
—
Close front cover. Is there any cover which is
open?
Close the cover indicated on the
operation panel.
—
Error occurred.
Turn the power
switch off and on.
– System error has occurred. Turn the
power switch off and on.
—
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