Appendix E: gGuard
Product Service 1-800-522-7658
3/ why am I not able to receive email notification?
As described on the diagram 1, the service called “Hood File Recovery” collects the data
from the GFH every 30 seconds.
This service cannot get the information when:
GFH IP Address is not correct (between the IP Address entered in “network
parameters” and the actual IP address on the network for that node) or
communication lost (bad connection, router default…).
If the service is locked by the firewall (FTP access, we use the standard FTP
ports 21 and 23 for communication).
If the hood is in reboot process (which can last 1 minute).
Only the last alarm event ON is sent by email. That means if 2 alarms are
activated at the same time, only the second one sends an email. Also, if the
alarm is activated and deactivated up to 30 seconds after the first activation, any
alarm notification will not be sent (ex. sash too high but then lowered right away
less than 30 seconds will not produce an email).
To Next Page
Loading...
