Lenovo ThinkPad Edge E220s - Chapter 11. Getting Support; Before You Contact Lenovo; Registering Your Computer; Downloading System Updates

Chapter11.Gettingsupport
ThereismoretoowningaThinkPadNotebookthanhavingapowerful,portablecomputer.Thischapter
offersinformationaboutwhentocommunicatewithLenovoandhowbesttodoit.
•“BeforeyoucontactLenovo”onpage149
•“Gettinghelpandservice”onpage150
•“Purchasingadditionalservices”onpage151
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprograms,orbyconsultingtheThinkPadWebsite.
Registeringyourcomputer
RegisteryourThinkPadproductswithLenovo.Goto:http://www.lenovo.com/register.Thiscanhelp
authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo
tonotifyyouaboutpossibletechnicalinformationandupgrades.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthe
screen:http://www.lenovo.com/ThinkPadDrivers
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?
•Whatoperatingsystemareyouusing?Whichversion?
•Whichsoftwareapplicationswererunningatthetimeoftheproblem?
•Cantheproblembereproduced?Ifso,how?
Recordsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?
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