Job takes longer than expected to print
Cause Solution
Job is too complex. Reduce the complexity of your print job by eliminating the number and size of fonts,
the number and complexity of images, and the number of pages in the job.
Page Protect is set to On. Set Page Protect to Off:
1 From the control panel, press .
2 Press until Settings appears, and then press .
3 Press until Setup Menu appears, and then press .
4 Press until Page Protect appears, and then press .
5 Press until Off appears, and then press .
Job prints from the wrong tray or on the wrong paper
Cause Solution
Control panel menu settings do not match the media
loaded in the tray.
Make sure the Paper Size and Paper Type specified in
the printer software match the paper size and type in the
tray.
Incorrect characters print
Cause Solution
Printer is in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you
can print your job. Turn the printer off and back on to exit Hex Trace mode.
Tray linking does not work
Cause Solution
Tray linking is not configured properly.
• Make sure the media size and type are the same in
both trays.
• Make sure the paper guides in the trays are set for
the correct media size.
• Make sure the Paper Size and Paper Type are set
correctly in the Paper menu.
• For more information, see “Tray linking” on
page 36 or see the Menus and Messages Guide on
the Software and Documentation CD.
Troubleshooting
84
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