Lexmark C530 - Paper Jam Message Remains after Jam Is Cleared; Page that Jammed Does Not Reprint after You Clear the Jam; Solving Print Quality Problems; Isolating Print Quality Problems

Paper jam message remains after jam is cleared
Cause Solution
The entire paper path was not cleared, or was not
pressed.
Clear media from the entire paper path, and then press
.
Page that jammed does not reprint after you clear the jam
Cause Solution
Jam Recovery in the Setup menu is set to Off. Set Jam Recovery to Auto or On:
1 Press .
2 Press until Settings appears, and then press
.
3 Press until Setup Menu appears, and then
press
.
4 Press until Print Recovery appears, and
then press
.
5 Press until Jam Recovery appears, and then
press
.
6 Press until On or Auto appears, and then
press
.
Solving print quality problems
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1 Turn the printer off.
2 From the control panel, press and hold and while turning the printer on.
3 Release both buttons when Performing Self Test appears.
The printer performs its power-on sequence, and then CONFIG MENU appears.
4 Press until Prt Quality Pgs appears, and then press .
The pages are formatted. Printing Quality Test Pages appears, and then the pages print. The message
remains on the control panel until all the pages print.
5 After the print quality test pages print, press until Exit Config Menu appears, and then press .
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Troubleshooting
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