Paper curl
Cause Solution
Paper Type and Paper Weight settings are not
appropriate for the type of paper or specialty media you
are using.
Change the Paper Type and Paper Weight settings to
match the paper or specialty media loaded in the printer.
Paper has been stored in a high humidity environment.
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
Toner specks
Cause Solution
Toner cartridges are worn or defective. Replace the defective or worn toner cartridges.
Toner is in the media path. Call for customer service.
Toner rubs off
Cause Solution
Specialty media is being used. Make sure the correct Media Type is selected.
The Paper Weight setting in the Paper Menu is wrong
for the type of media being used.
Change the Paper Weight from Normal to Heavy. If
necessary, change Paper Texture from Normal to Rough.
The fuser is worn or defective. Replace the fuser.
Troubleshooting
94
To Next Page
Loading...
