10 Press .
11 Press until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, followed by a clock, and then Ready appears.
Dark lines
Example Cause Solution
ABCDE
ABCDE
ABCDE
Toner cartridge(s), photoconductor, or
transfer belt is defective.
• If the problem is on the front (print side)
of the page:
1 Replace the toner cartridge(s)
causing the line.
2 If the problem still occurs, replace
the photoconductor unit.
• If the problem is on the back of the page,
replace the transfer belt.
Light colored line, white line, or incorrectly colored line
Example Cause Solution
ABCDE
ABCDE
Toner cartridge is defective. Replace the color cartridge causing the
line.
Photoconductors are defective. Replace the photoconductor units.
Transfer belt is defective. Replace the transfer belt.
Printhead lenses are dirty. Clean the printhead lenses.
Streaked horizontal lines
Example Cause Solution
ABCDE
ABCDE
ABCDE
A toner cartridge is defective,
empty, or worn.
Replace the toner cartridge.
Fuser is defective or worn. Replace the fuser.
Photoconductors may be
defective.
Replace the photoconductor units.
Troubleshooting
89