Clipped images
Cause Solution
Guides in the selected tray are set
for a different media size than what
is loaded in the tray.
Move the guides in the tray to the
proper positions for the size loaded.
There could be an incorrect page
size selected in the driver or
program.
• Specify the correct page size in
the driver or program.
• Set the Paper Size to match the
media in the tray.
Incorrect margins
Cause Solution
Guides in the selected tray are set for a different paper
size than what is loaded in the tray.
Move the guides in the tray to the proper positions for the
size loaded.
Auto size sensing is set to Off, but you loaded a
different size paper in a tray. For example, you
inserted A4-size paper into the selected tray but did
not set the Paper Size to A4.
• Set the Paper Size to match the media in the tray.
• Specify the correct page size in Print Properties or the
program.
Skewed print
Cause Solution
Guides in the selected tray are not in the correct position
for the media size loaded in the tray.
Move the guides in the tray to the proper positions for the
size loaded.
The media being used does not meet the printer
specifications.
Make sure you are using media that meets the printer
specifications.
Blank pages
Cause Solution
Toner is low.
• Remove the toner cartridge from the printer. Shake the
cartridge back and forth several times, and then reinstall it.
• Install a new toner cartridge.
Toner cartridge is defective or empty. Replace the toner cartridge.
Solid color pages
Cause Solution
Photoconductor is installed incorrectly. Remove and then reinstall the photoconductor.
Photoconductor is defective. Replace the photoconductor.
Printer requires servicing. Call for customer service.
Troubleshooting
93
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