Large jobs do not collate
Cause Solution
Collate is not set to On. From the Finishing menu or the printer software, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the
Finishing menu.
For more information, see the Menus and Messages Guide on the
Software and Documentation CD.
Job is too complex. Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Printer does not have enough memory. Add printer memory or an optional hard disk.
Unexpected page breaks occur
Cause Solution
Job has timed out. Set the Print Timeout to a higher value:
1 From the control panel, press .
2 Press until Settings appears, and then press .
3 Press until Setup Menu appears, and then press .
4 Press until Timeouts appears, and then press .
5 Press until Print Timeout appears, and then press .
6 Press until the desired value appears, and then press .
Solving option problems
Option does not operate correctly or quits after it is installed
If an option does not operate correctly or quits working after it is installed:
• Turn the printer off, wait for about 10 seconds, and then turn the printer on. If this does not fix the problem,
unplug the printer, and then check the connection between the option and printer.
• Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is
not listed, reinstall it.
• Make sure the option is selected in the program you are using.
Mac OS 9 users: Make sure the printer is set up in the Chooser.
Troubleshooting for specific options follows. If the suggested corrective action does not fix the problem, contact
Customer Support.
Drawers
• Make sure the connection between the drawer and printer is secure.
• Make sure the media is loaded correctly.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Troubleshooting
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