Streaked vertical lines
Example Cause Solution
ABCDE
ABCDE
ABCDE
Toner is smeared before fusing to the
media.
If media is stiff, try feeding from
another tray.
Toner cartridge is defective. Replace the toner cartridge causing
the streaks.
Transfer belt is defective. Replace the transfer belt.
Print is too light
Cause Solution
Toner Darkness setting is too light, RGB Brightness
setting is too bright, or RGB Contrast setting is incorrect.
• Select a different Toner Darkness setting, RGB
Brightness setting, or RGB Contrast setting from
Print Properties before sending the job to print.
Note: This solution applies to Windows users only.
• Adjust the color quality settings in the Quality menu.
The media being used does not meet the printer
specifications.
• Load media from a new package.
• Avoid textured media with rough finishes.
• Make sure the media you load in the trays is not
damp.
• Make sure the Paper Type and Paper Weight
settings match the type of media you are using.
Color Saver is On. Turn Color Saver off.
Toner is low. Replace the toner cartridge.
Toner cartridge is defective or worn.
Troubleshooting
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