Gray background
Example Cause Solution
ABCDE
ABCDE
ABCDE
Toner darkness setting is too dark. Select a different toner darkness setting in the Print
Properties before sending the job to print.
Uneven print density
Example Cause Solution
ABCDE
A
BCDE
A
BCDE
Toner cartridge is defective. Replace the toner cartridge.
Photoconductor is worn or
defective.
Replace the photoconductor.
Characters have jagged or uneven edges
Cause Solution
Downloaded font is not supported. If you are using downloaded fonts, verify the fonts are supported
by the printer, the host computer, and the software application.
Ghost images
Example Cause Solution
The photoconductors are not
functioning properly.
• Make sure the Paper Type setting
is correct for the media you are
using.
• Replace the photoconductors.
Toner is low. Replace the toner cartridge.
Troubleshooting
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