Action Yes No
Step 4
a Check if the trays are not linked.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is solved. Contact
customer
support.
Large jobs do not collate
Action Yes No
Step 1
a From the Finishing menu on the printer control panel, set Collate to
(1,2,3) (1,2,3).
b Resend the print job.
Did the job print and collate correctly?
The problem is solved. Go to step 2.
Step 2
a From the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the
setting in the Finishing menu.
b Resend the print job.
Did the job print and collate correctly?
The problem is solved. Go to step 3.
Step 3
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Did the job print and collate correctly?
The problem is solved. Contact
customer
support.
Error message about reading the flash drive appears
Action Yes No
Step 1
Check if the flash drive is inserted into the front USB slot.
Note: The flash drive will not work if it is inserted into the rear USB slot.
Is the flash drive inserted into the front USB slot?
Go to step 2. Insert the flash drive
into the front USB slot.
Step 2
Check if the printer is busy.
Note: A green blinking light indicates that the printer is busy.
Is there an error message on the display?
Wait until the printer is
ready, then view the
held jobs list, and then
print the documents.
Go to step 3.
Troubleshooting 193