Action Yes No
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests
b Select the solenoid (MPF pick), and then touch Start.
Does the solenoid run?
Go to step 8. Go to step 6.
Step 6
Check the solenoid for wear and damage.
Is the solenoid free of wear and damage?
Go to step 8. Go to step 7.
Step 7
Replace the MPF solenoid. See
“MPF solenoid removal” on
page 219.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Check the transfer roller and its spring for improper installation and
damage.
Is the transfer roller properly installed and free of damage?
Go to step 10. Go to step 9.
Step 9
Reinstall or replace the transfer roller. See
“Transfer roller
removal” on page 250.
Does the problem remain?
Go to step 10. Go to step 11.
Step 10
Check if the fuser cam is functional and free of damage.
Is the fuser cam functional and free of damage?
Contact the next
level of support.
Go to step 11.
Step 11
Replace the fuser cam. See
“Fuser actuator removal” on
page 215.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
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