Lexmark MB2546 - Page 87

Tray 1 to sensor (input) jam at leading edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > MPF Tray > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 7. Go to step 3.
Step 3
Check the tray 1 pick roller for wear and damage.
Is the pick roller free of wear and damage?
Go to step 5. Go to step 4.
Step 4
Replace the pick roller. See
“Pick roller assembly removal” on
page 268.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the tray 1 separator pad for wear and damage.
Is the separator pad free of wear and damage?
Go to step 7. Go to step 6.
Step 6
Replace tray 1.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Reseat the pick roller clutch cable, and then check if the pick roller
clutch is functional and free of damage.
Is the pick roller clutch functional and free of damage?
Go to step 9. Go to step 8.
Step 8
a Reseat the pick roller clutch cable.
b Check if the pick roller clutch is functional and free of damage.
Is the pick roller clutch functional and free of damage?
Contact the next
level of support.
Go to step 9.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
87