Action Yes No
Step 8
Replace the fuser cam. See
“Fuser actuator removal” on
page 215.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 10.
Step 10
a Reseat the sensor cable from the controller board.
b Check the sensor and its actuator for improper installation and
damage.
Is the sensor properly installed and free of damage?
Contact the next
level of support.
Go to step 11.
Step 11
Replace the sensor. See
“Sensors (duplex and input) removal” on
page 264.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Optional tray to sensor (input) jam at leading edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > MPF Tray > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 7. Go to step 3.
Step 3
Check the optional tray pick roller for wear and damage.
Is the pick roller free of wear and damage?
Go to step 5. Go to step 4.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
89
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