Tray 1 pick/lift drive failure service check
Action Yes No
Step 1
a Remove tray 1.
b Remove the right cover. See “Right cover removal” on
page 186.
c Reseat the cable from the pick/lift motor gearbox and the
controller board.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests > Pick
Motor (tray 1)
b To uc h Start.
Does the motor run?
Contact the next
level of support.
Go to step 3.
Step 3
Check the motor and its gears for misalignment, wear, and
damage.
Is the pick/lift motor gearbox properly installed and free of wear
and damage?
Contact the next
level of support.
Go to step 4.
Step 4
Reinstall or replace the pick/lift motor gearbox. See
“Pick/lift
motor gearbox removal” on page 232.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Optional tray pick drive failure service check
Action Yes No
Step 1
Check if the optional tray motor (pick) runs.
Does the motor run?
Go to step 3. Go to step 2.
Step 2
Reseat the motor cable, and then reseat the cable on the optional
tray controller board.
Does the problem remain?
Go to step 3. The problem is
solved.
4600-830, -835, -895
Diagnostics and troubleshooting
125
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