Sensor (duplex) static jam service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 66.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Duplex path 1).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 3.
Step 3
a Reseat the sensor cable from the controller board.
b Check the sensor and its actuator for improper installation and
damage.
Is the sensor properly installed and free of damage?
Contact the next
level of support.
Go to step 4.
Step 4
Replace the sensor. See
“Sensors (duplex and input) removal” on
page 220.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
240-241 paper jams
240‑241 paper jam messages
Error code Description Action
240.06 Paper fed from the MPF was picked but it never
reached the sensor (input).
See
“MPF pick failure service check” on
page 94.
240.91 Paper remains detected at the sensor (MPF
paper present) after the printer is turned on.
See
“Sensor (MPF paper present) static jam
service check” on page 96.
241.16 Paper fed from tray 1 was picked but it never
reached the sensor (input).
See
“Tray 1 to sensor (input) jam at trailing edge
service check” on page 81.
241.82 The motor (tray 1 pick) has stalled. See
“Tray 1 pick failure service check” on
page 96.
241.83 The motor (tray 1 pick) has stalled.
241.84 The motor (tray 1 pick) has stalled.
4600-830, -835, -895
Diagnostics and troubleshooting
93
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